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As your proud provider of nationwide notary services, you know the BBS Notary team is getting into the Olympic spirit. Like all the athletes in Paris, we’ve practiced and prepared to make your next notary signing experience with us a winning one.
But how can you ensure you deliver gold-medal service for all your customers and partners? We’re glad you asked!
Be prompt and honest in your communication. This is a reminder to stay on the ball. It’s important to always follow up and explain delays. You always look good when you’re open and transparent. Furthermore, discuss the realities of your specific market and ask questions so you know what your clients expect along the way, too. It’s all about making the journey more comfortable and personalized.
Remember that a transaction is a team effort. The general public doesn’t realize how many professionals it takes to get a real estate deal done. Cover the steps of the journey and rely on handouts, videos, FAQs and more from various sources – including our own website – to help you. If you don’t have an answer to a client question, one of your partners will. (We’re here to answer all the signing and RON questions your clients have.)
Show off your value. There is a time to be humble, but it’s not now. Your customers will pick you because they want you to win for them. That’s why its important to rely on your knowledge and other professional skills. You’re the best in the world – or at least in your market. Have confidence and the drive it takes to get the job done.
As we root on Team USA in France over the next two weeks, know that our home team is always here to help you with anything you need. Reach out to us anytime. BBS Notary is always ready to help you bring home the gold.